STAR CITY PEST CONTROL POLICIES

FREQUENTLY ASKED QUESTIONS

 

Q: How will I know when I am scheduled for a treatment?

A: Service notifications are sent out at seven days and the day prior to your scheduled service. These are sent via email. 


Q: Will my home be treated in inclement weather?

A: Our technicians still work during inclement weather. If the technician decides the weather is too extreme for effective treatment you will be notified and rescheduled. Some products need moisture to activate, so treating your home during or before a light rain can be just as effective.


Q: What if I'm not home and the technician can't access my entire yard?

A: If the technician cannot access areas of your property because of locked gates, pets, obstacles, etc., they will do your service as best they can and you will be charged the full service rate. Once you can make the areas accessible to the technician, we will schedule a call-back service to treat those areas. Our technicians do not carry ladders on their trucks.


Q: What if I want inside my home serviced?

A: For your convenience, please notify the office if you would like inside service performed. We can set a time window for your Technician to meet with you. If your regular service has already been performed and you did not receive inside service but wish to have it done, call the office and we will schedule you for a free call-back.


Q: What if I see bugs between services?

A: If at any time you are having problems with any pest covered under our guarantee, call the office to schedule a free call-back.


Q: What pests are covered under our guarantee?

A: Most common pests are covered including spiders, ants, crickets, centipedes/millipedes, silverfish and earwigs. Pests that are not included are termites, fleas, ticks, stinging insects, bed bugs and mosquitoes.


Q: What if I need to reschedule?

A: If the day scheduled for your service is inconvenient for you, please notify the office as soon as possible. 


Q: What if I want to skip a service?

A: If services are skipped, you will be charged your regular service fee during the agreed upon month whether service is performed or not. Skipping a service allows our protective barrier established around your home to break down. Our pest free guarantee will be void until a regular service has been completed.


Q: How can I make a payment?

​A: Payment for services can be given to the technician at time of service, or with a credit card stored on file. Payments can be made in the form of check, cash or credit/debit card.  


Q: What if my account is past due?

​A: Accounts are past due if payment is not made by 30 days past service date. A late fee of $25 may be added anytime after an account becomes past due. Accounts with two services past due will not receive the next service until payment is made. Delinquent accounts will result in additional fees, cancellation and collections. 


Q: What if I'm moving?

A: As long as you're moving within our service area, we can transfer service to your new home.


Q: What if I want to cancel?

A: Cancellation of services requires 30 days written notice prior to your next due service. If you are unable to fulfill the terms agreed upon in your service agreement, a cancellation fee will be charged.

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